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gabbyesposito
Contributor ⭐️
June 30, 2026
Solved

View count not loading and just showing 0

  • June 30, 2026
  • 5 replies
  • 54 views

Views for new articles aren’t loading and are staying at 0, but reply count is >0. I’ve tried reloading, closing tabs, logging in and out, but not sure what else to troubleshoot. I just submitted a support ticket, but I wanted to post here to see if anyone else is experiencing this or has and if its a bug. It’s on an article announcing an important product release to our community, so views are an important KPI that I am trying to track. 

      Best answer by samanthahamlet

      Hey everyone,

      Just following up - looks like this issue has now been resolved.

      Thanks for your patience while the team worked on this! 😊

      5 replies

      Sanne van Opstal-Brakel
      Sanne van Opstal-Brakel
      Helper ⭐️
      June 30, 2026

      When did you publish this article? Because in your reports you will not see the data from the day itself… so views on an article published today in a report will not show today but starting from tomorrow (where you can see the views of that specific day/period). 
       

      But on an article itself or in your content overview you should be able to see something. So it might depend on where you are looking as well? 

      Sharing = caring
      G
      gabbyespositoAuthor
      Contributor ⭐️
      June 30, 2026

      ​@Sanne van Opstal-Brakel I don’t mean reports. It’s not showing on the actual article. I have a lot of experience posting articles and this has never happened, so there is definitely something wrong vs. me reading wrong. 

      Gabby Esposito
      Sanne van Opstal-Brakel
      Sanne van Opstal-Brakel
      Helper ⭐️
      June 30, 2026

      ​@gabbyesposito I just checked on my phone in my controle for the articles published today and yesterday and I can see the views. So perhaps it’s worth logging a call with support? 
       

      As we also did massive product launch today as well I get why did is important. I can see views of our release articles (also an important KPI for us).

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        samanthahamlet
        samanthahamlet
        Gainsight Community Manager
        July 1, 2026

        Hey ​@gabbyesposito 

        Thanks for flagging this!

        The team are aware of this issue and are currently working on a fix. 

          samanthahamlet
          samanthahamletAnswer
          Gainsight Community Manager
          July 10, 2026

          Hey everyone,

          Just following up - looks like this issue has now been resolved.

          Thanks for your patience while the team worked on this! 😊

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