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What happens when a question is marked not as spam?

  • October 24, 2025
  • 2 replies
  • 25 views

DannyPancratz
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Do the system emails send out to those subscribed to the category? 

I ask because a common occurrence is that a user will do multiple attempts at a question that isn’t posting due to the spam filter. 

As these are not spam, I want to mark each attempt as not spam, so as to help train the filter correctly. And then to delete the redundant posts of the same question. 

However, I don’t want multiple versions of the same question to trigger system emails when I mark them not as spam. So I’m curious as to if the emails are triggered when marked not as spam and published? 

Best answer by mitchell.gordon

I approve one of the posts and then delete the others. I have seen that the emails go out once I approve the posts so to prevent the inbox flood I delete a few.

I also go into the deleted trash and preeminently delete them from there. I do this so I dont get confused with what was deleted by the ai bot filtering. I usually build out additional premoderation filters once a week based on what was picked up by the spam bot.

2 replies

mitchell.gordon
  • Helper ⭐️⭐️
  • Answer
  • October 24, 2025

I approve one of the posts and then delete the others. I have seen that the emails go out once I approve the posts so to prevent the inbox flood I delete a few.

I also go into the deleted trash and preeminently delete them from there. I do this so I dont get confused with what was deleted by the ai bot filtering. I usually build out additional premoderation filters once a week based on what was picked up by the spam bot.


revathimenon
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  • Gainsight Community Manager
  • October 27, 2025

+1 to ​@mitchell.gordon’s process.