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What is the In-App Hub (formerly KC Bot) appearing on my staging environment?

  • May 10, 2022
  • 3 replies
  • 124 views
timcavey
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What’s this then?

 

<div role="button" aria-label="Knowledge Center Bot, also known as KC Bot is an onboarding assistant that allows you to see the list of onboarding items in one place for quick and easy reference. This improves your in-app experience." tabindex="0" class="dragging-handle"></div>

 

 

Best answer by Sebastian

Sharp @timcavey, that was not supposed to be there yet ;) And as @ravi.kurma mentioned, we’re indeed testing a new widget to improve the onboarding of new inSided users in Control. In the near future, when you have a new member on the community team, he or she will get an initial product tour to help him or her get set up!

learning, sharing and repeat

3 replies

ravi.kurma
  • ravi.kurma
  • Helper ⭐️⭐️⭐️
  • May 10, 2022

Hi @timcavey 

I believe this is an integration that is being tested, Gainsight PX, it’s been added to the staging environments. @Sebastian can provide more information if needed.

Sebastian
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  • Sebastian
  • Helper ⭐️⭐️⭐️
  • Answer
  • May 10, 2022

Sharp @timcavey, that was not supposed to be there yet ;) And as @ravi.kurma mentioned, we’re indeed testing a new widget to improve the onboarding of new inSided users in Control. In the near future, when you have a new member on the community team, he or she will get an initial product tour to help him or her get set up!

    samanthahamlet
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    • samanthahamlet
    • Gainsight Community Manager
    • March 10, 2026

    In March of 2026 Gainsight announced that Knowledge Center Bot (KC Bot) had been renamed to In-App Hub to reflect the improvements we have made to the feature. 

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