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What would you cross train your team on in Gainsight CC?

  • June 17, 2026
  • 4 replies
  • 17 views
Gaby

Hi all! I’m going to cross train some members of my team on community in case I am OOO. I sit on the Marketing team under Client Growth. Given they need to jump in, but not know absolutely everything - what would you go over in an hour? Here’s what I am thinking:

  • Approving users and group requests
  • Searching for users
  • Creating an event and article and reordering them
  • Editing the top banner
  • Badges
  • Email campaigns and system emails

Curious if there’s anything you feel is missing or you’d add or remove (realizing at the same time we all use different functionality as well). Thank you!!

Gaby (Community @ Benevity)

      4 replies

      mitchell.gordon

      Id add these just incase:

      How to ban a user
      How to mark something as spam
      How to approve posts if they get stuck in “pending”

        atwhite
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        • atwhite
        • Helper ⭐️⭐️⭐️
        • June 17, 2026

        Building on what ​@mitchell.gordon suggested, I would also include general content moderation tips—criteria for other non-spam objectionable content and what to do about it, or crisis intervention/escalation plans (what to do if a thread blows up, or there’s priority company messaging that needs to go out).

        Possibly also updating Featured Content widgets, if you use them.

         

          revathimenon
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          • revathimenon
          • Gainsight Community Manager
          • June 17, 2026

          Maybe these too? Depending on the activity level on your community.

          • Pinning/unpinning posts - featuring any important posts basically
          • Moving a post to the correct category - in case someone posts it in the wrong category
          • Editing or deleting a member's post
          • Also probably what not to touch if you have anything unique set up 😅- like widgets or html stuff anywhere.
          Where focus goes, energy flows.
            Gaby
            • Gaby
            • Author
            • Helper ⭐️
            • June 17, 2026

            Ohhh didn’t think of these - all great ideas.

            Gaby (Community @ Benevity)
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