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Sylwia Ganiec
Contributor ⭐️⭐️⭐️
May 5, 2026
Solved

When the Welcome to the Community System Email sent?

  • May 5, 2026
  • 5 replies
  • 67 views

I cannot find a documentation to confirm whether this email is sent when a new profile is created.  

Best answer by samanthahamlet

Hey ​@Sylwia Ganiec 👋

The "Welcome to the Community" email is triggered once registration is fully completed (so after email activation, SSO login, or manual activation). It's not sent at the moment a profile is created, but rather once that activation step is done. That said, the exact timing can depend on how your community's registration is set up. Are you using SSO, standard registration, or manual approval?

You might find these threads useful for more info! 

 

Hope this helps! 😊

5 replies

samanthahamlet
Gainsight Community Manager
May 6, 2026

Hey ​@Sylwia Ganiec 👋

The "Welcome to the Community" email is triggered once registration is fully completed (so after email activation, SSO login, or manual activation). It's not sent at the moment a profile is created, but rather once that activation step is done. That said, the exact timing can depend on how your community's registration is set up. Are you using SSO, standard registration, or manual approval?

You might find these threads useful for more info! 

 

Hope this helps! 😊

Contributor ⭐️⭐️
September 9, 2026

Hey ​@samanthahamlet - quick question. Our team is about to enable SSO for all users, and as part of that, we'll be creating accounts for anyone who isn't already in the community. Will the Welcome System email trigger when the account is created, or when the user first logs in via SSO?

For context: we'll be creating accounts for all users, which includes generating usernames and uploading their email and SSO ID. All accounts will be created with the Registered role

samanthahamlet
Gainsight Community Manager
September 10, 2026

Hey ​@abchavez 👋

Great question! The Welcome email will be triggered on the user's first SSO login, not at account creation.

Hope this helps! 😊

 

Sylwia Ganiec
Contributor ⭐️⭐️⭐️
May 6, 2026

Thank you ​@samanthahamlet! 

It was my assumption but it is better to check with the experts :) 

 

I cannot access the link provided - Access forbidden

samanthahamlet
Gainsight Community Manager
May 6, 2026

No problem at all ​@Sylwia Ganiec 😊

Oh sorry about that, let me check this for you!