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When the Welcome to the Community System Email sent?

  • May 5, 2026
  • 3 replies
  • 22 views

Sylwia Ganiec

I cannot find a documentation to confirm whether this email is sent when a new profile is created.  

Best answer by samanthahamlet

Hey ​@Sylwia Ganiec 👋

The "Welcome to the Community" email is triggered once registration is fully completed (so after email activation, SSO login, or manual activation). It's not sent at the moment a profile is created, but rather once that activation step is done. That said, the exact timing can depend on how your community's registration is set up. Are you using SSO, standard registration, or manual approval?

You might find these threads useful for more info! 

 

Hope this helps! 😊

3 replies

samanthahamlet
Gainsight Employee ⭐️
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  • Gainsight Community Manager
  • Answer
  • May 6, 2026

Hey ​@Sylwia Ganiec 👋

The "Welcome to the Community" email is triggered once registration is fully completed (so after email activation, SSO login, or manual activation). It's not sent at the moment a profile is created, but rather once that activation step is done. That said, the exact timing can depend on how your community's registration is set up. Are you using SSO, standard registration, or manual approval?

You might find these threads useful for more info! 

 

Hope this helps! 😊


Sylwia Ganiec
  • Author
  • Contributor ⭐️⭐️⭐️
  • May 6, 2026

Thank you ​@samanthahamlet

It was my assumption but it is better to check with the experts :) 

 

I cannot access the link provided - Access forbidden


samanthahamlet
Gainsight Employee ⭐️
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  • Gainsight Community Manager
  • May 6, 2026

No problem at all ​@Sylwia Ganiec 😊

Oh sorry about that, let me check this for you!