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FabRix
Contributor ⭐️
November 25, 2025
Solved

Why are some voters appearing as “Anonymous” in the Ideas section?

  • November 25, 2025
  • 4 replies
  • 91 views

Hi,

I’ve noticed something unusual in our community platform. In the Ideas section, when checking the list of users who voted for an idea, some voters appear as Anonymous”, as shown in the screenshot attached.

Does anyone know what might be causing this?

Thank you in advance for your help!

 

 

    Best answer by revathimenon

    Hi ​@FabRix 

    A quick update here - If a user voted on an idea and their account is later deleted, we can’t retain any of their personal details. However, we also don’t want to remove their vote — so it will appear as an anonymous vote.

    This works the same way as when a user who has posted a topic or reply is deleted: the content remains, but the author is displayed as Anonymous.

    Hope this helps!

    4 replies

    dayn.johnson
    VIP ⭐️⭐️⭐️⭐️⭐️
    November 25, 2025

    Wonder if this might be due to the ongoing SF issues?

    Specifically the connection between CC and Salesforce. 

     

     

    Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
    FabRix
    FabRixAuthor
    Contributor ⭐️
    November 25, 2025

    Thanks ​@dayn.johnson for your reply.
    However, there is no connection at all between our platform and Salesforce, nor with any other CRM.

    revathimenon
    Gainsight Community Manager
    November 26, 2025

    Hi ​@FabRix 

    We’ve never experienced this before - let me check internally and come back to you.

    Highly likely that this is a one off situation, so it would be ideal to raise it with support.

    Where focus goes, energy flows.
    revathimenon
    Gainsight Community Manager
    November 26, 2025

    Hi ​@FabRix 

    A quick update here - If a user voted on an idea and their account is later deleted, we can’t retain any of their personal details. However, we also don’t want to remove their vote — so it will appear as an anonymous vote.

    This works the same way as when a user who has posted a topic or reply is deleted: the content remains, but the author is displayed as Anonymous.

    Hope this helps!

    Where focus goes, energy flows.