Hi,
I’ve noticed something unusual in our community platform. In the Ideas section, when checking the list of users who voted for an idea, some voters appear as “Anonymous”, as shown in the screenshot attached.
Does anyone know what might be causing this?
Thank you in advance for your help!
Best answer by revathimenon
Hi
A quick update here - If a user voted on an idea and their account is later deleted, we can’t retain any of their personal details. However, we also don’t want to remove their vote — so it will appear as an anonymous vote.
This works the same way as when a user who has posted a topic or reply is deleted: the content remains, but the author is displayed as Anonymous.
Hope this helps!
+7Wonder if this might be due to the ongoing SF issues?
Specifically the connection between CC and Salesforce.
Thanks
However, there is no connection at all between our platform and Salesforce, nor with any other CRM.
+8Hi
We’ve never experienced this before - let me check internally and come back to you.
Highly likely that this is a one off situation, so it would be ideal to raise it with support.
+8Hi
A quick update here - If a user voted on an idea and their account is later deleted, we can’t retain any of their personal details. However, we also don’t want to remove their vote — so it will appear as an anonymous vote.
This works the same way as when a user who has posted a topic or reply is deleted: the content remains, but the author is displayed as Anonymous.
Hope this helps!
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