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Contributor ⭐️⭐️
March 30, 2026

Why does it take so long for the email stats to populate?

  • March 30, 2026
  • 10 replies
  • 96 views

Whenever I send out my monthly email to my Online Community, it takes FOREVER for the stats to populate and it is FRUSTRATING. Especially when it shows it has been sent to 0 people for an extended period of time and I wonder if it did or did not successfully send to hundreds of people. Does this happen to other people? This doesn’t seem common across other email tools. 

 

    10 replies

    DannyPancratz
    VIP ⭐️⭐️⭐️⭐️⭐️
    March 30, 2026

    This is why: 

     

    I agree it’s frustrating. For me, it’s been better after getting this answer and being able to manage my expectations. 

    The immediate showing of sent to zero people is the worst part for me. Even knowing this, it still causes anxiety to see those empty stats immediately after hitting send. It’d be better if at least the sent stats were accurate at the outset and then the open/click rate, etc stats could populate later, as it does take time (post-send) for those to get to a meaningful or normalized signal of how the email performed. 

    FYI: I am no longer active in this community
    mditucciAuthor
    Contributor ⭐️⭐️
    March 30, 2026

    Thanks so much ​@DannyPancratz. I am slightly less annoyed, but still considerably annoyed. 

    mditucciAuthor
    Contributor ⭐️⭐️
    March 30, 2026

    Every 3 hours seems waaaaaaay too far apart for any email tool for this age. 

    mditucciAuthor
    Contributor ⭐️⭐️
    March 30, 2026

    Omg it still hasn’t updated 😩

    DannyPancratz
    VIP ⭐️⭐️⭐️⭐️⭐️
    March 30, 2026

    ccsupport@gainsight.com if you haven’t already

    FYI: I am no longer active in this community
    revathimenon
    Gainsight Community Manager
    March 31, 2026

    Hi ​@mditucci - Wanted to check if this got updated for you?

    Where focus goes, energy flows.
    Sanne van Opstal-Brakel
    Helper ⭐️
    April 1, 2026

    Is there already an idea to vote on to get these updates more frequent / live? 
    As this is also an annoyance on my side

    Sharing = caring
    mditucciAuthor
    Contributor ⭐️⭐️
    April 1, 2026

    @revathimenon yes it did finally get updated and I looped in my CSM. It is so odd--if you click into the blocks you can see the stats but that is clunky. ​@Sanne van Opstal-Brakel I’ll look to see if there is an idea and if not I’ll create one. 

    Sanne van Opstal-Brakel
    Helper ⭐️
    April 2, 2026

    yes exactly! Especially since you know the email has been send and from my marketers persective, I want to know quickly how the sending went, sends/did not sends/bounces/opens etc. As it says soo much about the first few hours after a send. 

    let me know if you found an idea or created one, you have my vote on it 😉

    Sharing = caring
    mditucciAuthor
    Contributor ⭐️⭐️
    April 2, 2026