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Alistair FIeld
Expert ⭐️
Mar 4, 2026 10:43 AM UTC

Why is HTML being stripped from our 403/404 Error Messages in Phrases?

I have used html to edit the messages in phrases, but what is actually shown is a stripped back html.

From this:

 

 

To this:

 

1 reply

samanthahamlet
Gainsight Community Manager
Mar 4, 2026 11:24 AM UTC

Hey ​@Alistair FIeld 

Sorry to hear you’re experiencing this issue. Can you open a ticket with Support, so the team can check this internally? 

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