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Question

Why is HTML being stripped from our 403/404 Error Messages in Phrases?

  • March 4, 2026
  • 1 reply
  • 18 views

Alistair FIeld
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I have used html to edit the messages in phrases, but what is actually shown is a stripped back html.

From this:

 

 

To this:

 

1 reply

samanthahamlet
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  • Gainsight Community Manager
  • March 4, 2026

Hey ​@Alistair FIeld 

Sorry to hear you’re experiencing this issue. Can you open a ticket with Support, so the team can check this internally?