Skip to main content
DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
November 13, 2025
Solved

Widget Visibility and Admin users

  • November 13, 2025
  • 4 replies
  • 84 views

Is there anything unique or specific to Admin users for widget visibility settings? 

I added myself (an admin) to a segment and removed myself from another, yet I still see the widgets for the old segments and don’t see the widgets for the new segment. 

    Best answer by Sudhanshu

    @DannyPancratz ​@dawn.wayland Thanks for posting.

    A brief delay in widget visibility changes could be related to segment update cache rather than user role specifics. Thanks for highlighting this experience; we will look into ways to minimize lag so the updates show up faster and your experience feels more immediate.

    4 replies

    dawn.wayland
    Contributor ⭐️⭐️⭐️
    November 13, 2025

    @DannyPancratz in my experience the lag time is significant here.  They eventually right themselves, but it takes in my opinion a good deal of time, making testing for me difficult.  

    DannyPancratz
    VIP ⭐️⭐️⭐️⭐️⭐️
    November 13, 2025

    Thanks ​@dawn.wayland. That might’ve been the issue. 

    I was able to solve it by updating the segment logic to add conditions for Primary Role. Previously one was just custom role is one of {custom role} and the other was custom role is not one of {custom role}. 

    The old logic should have worked for me when I added that role. But updating each with the primary roles forced it through. 

    … Or the lag time just passed. 

    FYI: I am no longer active in this community
    Sudhanshu
    SudhanshuAnswer
    Gainsight Product Manager
    November 17, 2025

    @DannyPancratz ​@dawn.wayland Thanks for posting.

    A brief delay in widget visibility changes could be related to segment update cache rather than user role specifics. Thanks for highlighting this experience; we will look into ways to minimize lag so the updates show up faster and your experience feels more immediate.

    Alistair FIeld
    Expert ⭐️
    March 4, 2026

    I am now experiencing this issue where I have added a user to a segment and am waiting for the widgets to show. Not a great experience where users expect immediacy.

    i.e. that changes happen in real time.

    The needs of the many, outweigh the needs of the few. 🖖