Workato/Zapier Call for Idea Status

If I understand you correctly, I think the issue is you may be using the wrong API operation.

Assuming these are

• Ideas that already exist on the community (and were pushed to Jira)
• Jira ticket has the idea ID somewhere (required to update any existing ideas)

UPDATE -- this is the wrong link/API call: You should be using: https://api2-us-west-2.insided.com/docs/community/#tag/Ideas/operation/editIdeaStatus

We are using Zapier for this. We update the status of an idea by checking the status of the JIRA ticket.

​@Mithila Jayalath thanks for sharing. You helped me realize that I had provided the wrong API operation. 

What you have is correct (to my knowledge). It should be assign, not edit. (Edit is for if you wanted to change the label of that status)

From what I see, your automation is set up correctly. 

My best guess is that the idea Id you have is incorrect some how. CC data for posts can be a bit confusing in that posts have a Topic Id (global ID # for all types of posts) as well as an ID value for the type of post it is (question, conversation, idea, article, etc). If your call is creating a new idea instead of updating an existing one, I’m wondering if you’re using the TopicId. 

But this might be a support ticket scenario to really help you identify things. 

Awesome, thank you both. Our IT team is setting this up, so I’m not sure what they’ve used. But I’ll share back.