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Thanks to everyone who joined the first CE office hours session on building and enhancing your Learning Paths for your education programs! 

Key Takeaways: 

  • Learning Paths can be structured to guide users through a series of courses or modules designed to achieve specific learning objectives.
    • They provide a clear progression route for learners, making it easier to track and achieve learning goals.
  • It’s important to start with clear objectives: What do you want the learners to achieve?
    • Design courses/modules that are sequentially aligned to build upon each other.
    • Incorporate various types of content in the courses for your paths (videos, quizzes, interactive activities) to cater to different learning styles.
    • Regularly update the content to ensure it remains relevant and engaging.
  • Leverage analytics in Gainsight CE to track progress and identify areas where learners might be struggling.
    • Gainsight CE customers can utilize the Learning Path enrollments tab (in the individual LP settings), Learning Path Progress Stats, and Multiple path Analysis (found in our Analytics tab)
  • Examples of different use cases you could create learning paths for can be for various personas/roles, onboarding new users, product within your suite, certification programs
  • Participants had the opportunity to ask questions and share their experiences, I shared these in the comments section below!

Were you unable to make the session and have questions about Learning Paths? Feel free to ask away in the comments 👇

 

 

Questions and Answers from the session: 

Q: Can courses be available stand alone and also be included in a Learning Path

A: Yes! If someone doesn't want to take the entire learning path and is only looking for one course, they can take it individually (from a catalog) or you can decide to leave the learning path freeform so they can take it from the LP itself

 

Q: Can notifications be used to send completion reminders for Learning Paths?  For examples, setting a trigger to notify learner there are courses remaining in their LP.

A: You can set up a learning path enrollment email to be sent a few days after enrollment as a nudge (they won't get this if they've completed the learning path before that nudge gets sent out). Or you can create a course specific inactivity nudge in our Communications tab if the courses live in a learning path.

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