Hi all,
Has anyone used a Gainsight survey link embedded into Education? I know the current functionality supports SurveyMonkey but wondering if we could use the surveys in Gainsight.
Question
Gainsight CS Survey embed into Education
+5Hi Ashley, I run the Education team at Gainsight and wanted to chime in. I don’t use Gainsight CS Surveys a great deal, but I believe that usually they are distributed via Journey Orchestrator which enables the responses to be tied back to the company contact records in Gainsight. We share a survey link after some of our live trainings to gather feedback, and we have to ask for email address as a question in the survey because we would not otherwise know which company or contact is replying.
We also use Gainsight PX engagement surveys at the end of our on-demand courses, but I don’t think you’re using PX.
Lila Krutel, Dir. Global Education Services
+3Hi
Thanks Lila and Kathleen!
We just tried a CS anonymous survey and embedded that link within CE, and it seems to have worked.
1 person likes this
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.