A common challenge we hear from Gainsight CE admins is the time it takes to update course content when a product or process changes. Updating existing courses is necessary to ensure accuracy, but it can also take time away from value-driven strategies, like planning your quarterly education goals, diving into analytics, or finding new ways to maximize your Academy's impact.
🧠 Pro Tip: In Gainsight CE, replacing individual content in courses is straightforward using the Replace button for specific content types in the Media Library.
While the above this simplifies part of the process in Gainsight CE, we know that organizing, reviewing, and re-uploading content can still feel like a heavy lift, especially if you’re juggling multiple projects.
That’s where we’d love to hear from you!
- What external tools do you use to store and organize content, or make re-updating easier and more streamlined?
- Do you rely on internal workflows or processes that help your team manage/prioritize updates?
- How do you prioritize updates while balancing strategic initiatives like learner engagement or Academy adoption?
Feel free to drop your thoughts, tools, or workflows in the comments. If you’re facing challenges in this area, feel free to ask questions, as someone else’s solutions might be yours too.