We recently held a powerful session on Instructor-Led Training (ILT) during our latest Office Hours. It was a great opportunity to dive deep into the capabilities of Gainsight CE, explore upcoming enhancements, and hear success stories directly from our customers. For those who couldn’t join us, here’s what you missed 👇
Shambhawi Kumari, a Product Manager at Gainsight, provided a thorough demonstration of setting up and managing ILTs within the Gainsight CE platform. (Timestamp: 6:45)
Key features covered included:
- Enabling ILTs via the 'Add-ons' section.
- Creating and managing events and those events’ sessions
- Deciding and setting up who sees and attends the training, with options for all, some or none.
Shambhawi shared exciting upcoming features designed to enhance the ILT experience (Timestamp: 19:20)
- An advanced integration with Zoom will soon enable automatic attendance tracking, allowing for real-time updates and easier management of participant engagement! Other enhancements coming after the zoom release is a Calendar View and Time Zone Adjustments.
We heard Courtney share Datasnipper’s and Waters’ live training programs. (Timestamp: 33:09)
Jeremy Enders, Manager of Training at Adcellerant, joined our session to share how ILTs have increased engagement and revenue for their partners and clients (Timestamp: 40:33)
- Partners who attended their free ILTs generated 45% more revenue post-training.
- Switching to group ILTs freed up significant internal resources, allowing for more strategic use of time.
- Regularly scheduled ILTs helped re-engage clients and maintain continuous interaction with the training platform.