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We’re looking to implement the Zoom integration, but I’m having trouble finding exactly what it does.

 

This help article explains how to set it up, but doesn’t explain the features: https://support.gainsight.com/ce/Integrations_and_Add-ons/Integrations/Zoom

 

 

  • What specifically does the Zoom integration change for ILTs?
  • Does the Zoom integration from CE automatically create a Zoom event or do these have to be done separately and added to each event?

Thanks for flagging this. I’ve let my internal team know to see if they can expand on this via our documentation. 

One benefit of the integration is when you set up the CE<>Zoom integration, events created in your Zoom Webinar account will automatically be created in CE. 

And right now, only registrants in CE are accounted for, attendance will not transfer over though, so that will remain in Zoom.

Thanks ​@cdonargo - I understand you can create an event in Zoom that will transfer to CE, do you know if the reverse is true too? when an ILT is created in CE can a Zoom event be created automatically within it?

 

We’re trying to minimize the amount of of back and forth between systems, since our folks do a lot of live events.

Hi Daniel, it is only one way: Zoom events are created in CE, not vice versa. 

Hi ​@daniel.truman,

I’m the Product Manager overseeing ILT-related features for Gainsight CE. We’re enhancing our Zoom integration to make it more robust. Once these updates are released, you’ll be able to:

  • Link your Zoom Meeting account to ILT (currently, only Zoom Webinars are supported).
  • Create Zoom Meeting invites directly from our platform.
  • Bring attendance data from Zoom Meetings and Webinars to CE.

These features are scheduled for release by the end of Q4, around January 2025.

Let me know if you have any questions!

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