DCS Scoops w/ Jordan Barker: Your Digital Customer Success Starter Pack

Hello everyone,

Our Digital Disruptor Community Friend @Jbarker is back this time to share something critical that set him and his team up for success in the Digital Customer Success World!

3 simple and clean suggestions to ensure you have a strong head start in the DCS world.

Here’s a summary:

1. Vision: Be bold in your vision. (Vision example - 0:08 secs)
2. Start Simple & Get Quick Wins: Quick wins are your secret sauce. They show your exec team that this program is the real deal! (Quick win example - 0:31 secs)
3. People: Chances are you already have a CS team transitioning to a digital-led program - use strength finders to understand what digital led roles are suitable to individuals in your team. If you do not have CSM, consider investing in specific digital first roles (Example - 0:59 secs)

I’d love to turn the spotlight on to our fellow community friends here now to share more together:

Have you begun crafting your very own digital-first roles within your company?

If so, would love to hear your experience on that journey! 🙌🏽