The results are in and your 2023 CS Ops Product Council is….
Keith Mattes, Rapid7
Bradley Bazhaw, Splunk
Thomas Maier, Tugboat Logic
Gunjan Marwah Nichani, Amplitude
Angela Domenichelli, Athenahealth
Sarah Miracle, Newsela
Victoria Barry, Alteryx
Zack Siegert, AuditBoard
Darshana Shah, VMware
Travis Floyd, Armis
Ester Memoli, Sendcloud
Alizee Levavasseur, Blue Prism
Catherine Higgitt, Zendesk
Syed Altamash, Coursera @syed_altamash
Kristina Holbrook, Amwell
Todd Massey, Delphix
Jessica Vuong, WatServ
Heather Hansen, Acquia
Carollynn Carlock, MCG Health
Huge CONGRATULATIONS to these rockstars for being nominated and selected for our second annual CS Ops Product Council and a BIG THANK YOU to all of you who submitted nominations.
These highly respected, skilled, and talented individuals have made a massive impact on their organizations and beyond, helped create and shape what CS Ops as a career is in the industry, and grow our Community at large. We are so excited for everything we will accomplish together this year to build an even better Gainsight for all!
What is the CS Ops Product Council?
A group of individuals who meet with our Product team on a regular cadence to discuss trends in the CS Ops Community and advise on Gainsight Product Development.
Our program mission is to elevate CS Ops Community contributors and inspire the next generation of Customer Success software and best practices with 3 key objectives in mind:
- Recognize, reward, and elevate CS Ops Community contributors
- Leverage member''s knowledge and passion to advise on Gainsight Product Development
- Provide a positive Community example of contribution and leadership to help grow and better the CS Ops Community
How were selections for the Council made?
For the 2023 Council and beyond, we want the program run “of the people, by the people, and for the people'''' so we solicited nominations directly from our GameChanger Community!
All identifying information was removed from each nomination and the selection committee (made up of Gainsight leadership AND 2022 Council members) reviewed and scored the anonymized nominations. Results were tallied and the top nominations were offered a seat on our annual CS Ops Product Council.
Membership is a 1-year term and we will be soliciting nominations annually so there will continually be more opportunities for others to participate in our Council!
What attributes will be considered for future selections?
- Supportive of making Community a richer place
- Quality and/or frequency of Community contributions
- Expressed willingness to learn, think outside the box, collaborate, and help others
- Demonstrates empathy and kindness, models positive behavior, and is respectful of differing opinions/viewpoints
- Gives feedback gracefully across all Gainsight touch points
- Participates in CS Ops thought leadership & advocacy events (i.e. Pulse presenter, panel discussions, or other speaking engagements)
If you have any questions, please do not hesitate to reach out to csopsroductcouncil@gainsight.com.
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