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The results are in and your 2023 CS Ops Product Council is….

 

Keith Mattes, Rapid7 @keith_mattes 

Bradley Bazhaw, Splunk @bradley 

Thomas Maier, Tugboat Logic @TMaier 

Gunjan Marwah Nichani, Amplitude @gunjanm 

Angela Domenichelli, Athenahealth @angela_domenichelli 

Sarah Miracle, Newsela @sarahmiracle 

Victoria Barry, Alteryx @victoria_peeker_barry 

Zack Siegert, AuditBoard @zdsiegert  

Darshana Shah, VMware @darshana.shah 

Travis Floyd, Armis @travis_floyd 

Ester Memoli, Sendcloud @Ester.Memoli 

Alizee Levavasseur, Blue Prism @alizee 

Catherine Higgitt, Zendesk @chiggitt 

Syed Altamash, Coursera @syed_altamash 

Kristina Holbrook, Amwell @KristinaH 

Todd Massey, Delphix @toddmassey 

Jessica Vuong, WatServ @JessicaV 

Heather Hansen, Acquia @heather_hansen 

Carollynn Carlock, MCG Health @CarollynnC  

Huge CONGRATULATIONS to these rockstars for being nominated and selected for our second annual CS Ops Product Council and a BIG THANK YOU to all of you who submitted nominations. 

These highly respected, skilled, and talented individuals have made a massive impact on their organizations and beyond, helped create and shape what CS Ops as a career is in the industry, and grow our Community at large. We are so excited for everything we will accomplish together this year to build an even better Gainsight for all!


What is the CS Ops Product Council?
A group of individuals who meet with our Product team on a regular cadence to discuss trends in the CS Ops Community and advise on Gainsight Product Development.


Our program mission is to elevate CS Ops Community contributors and inspire the next generation of Customer Success software and best practices with 3 key objectives in mind:

  1. Recognize, reward, and elevate CS Ops Community contributors
  2. Leverage member''s knowledge and passion to advise on Gainsight Product Development
  3. Provide a positive Community example of contribution and leadership to help grow and better the CS Ops Community

How were selections for the Council made?
For the 2023 Council and beyond, we want the program run “of the people, by the people, and for the people'''' so we solicited nominations directly from our GameChanger Community!

All identifying information was removed from each nomination and the selection committee (made up of Gainsight leadership AND 2022 Council members) reviewed and scored the anonymized nominations. Results were tallied and the top nominations were offered a seat on our annual CS Ops Product Council.

Membership is a 1-year term and we will be soliciting nominations annually so there will continually be more opportunities for others to participate in our Council!


What attributes will be considered for future selections?

  • Supportive of making Community a richer place
  • Quality and/or frequency of Community contributions
  • Expressed willingness to learn, think outside the box, collaborate, and help others
  • Demonstrates empathy and kindness, models positive behavior, and is respectful of differing opinions/viewpoints
  • Gives feedback gracefully across all Gainsight touch points
  • Participates in CS Ops thought leadership & advocacy events (i.e. Pulse presenter, panel discussions, or other speaking engagements)

If you have any questions, please do not hesitate to reach out to csopsroductcouncil@gainsight.com.

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CONGRATULATIONS!

Now, that’s how to start the year GameChangers 🎉


So exciting. What a kickoff for the new year!🔥

 


Thanks very much!

It seems to be already a cool year with this great news!! 😊


Honored to be included and looking forward to working with this group!


Honored to be in such esteemed company!!! Thanks for the invite and consideration! Looking forward to great things in 2023!


Pleased to be part of this and excited to see how we can help drive Gainsight product development this year, and to meet some new people in the admin community.


Very honored to be nominated and selected!!!   Can’t wait to see what we can do in 2023!!!


So excited for this opportunity and looking forward to working with this group 😀


Looking forward to working with some new faces this year! (And of course those other returning members too :))


Honoured and grateful to be part of this years council. Very excited to see what we all can accomplish in 2023 and beyond in the world of CS Ops!!


Woohoo! So happy to be here, and help however I can! 


Looking forward to working with such an all-star group!


Congrats everyone !!

What an honor! Looking forward to all that’s to come.


We’ve got another great year ahead of us, team! Let’s get to work!

 


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