We use the SFDC Data Import Wizard to import our 3rd party NPS surveys and recently discovered long NPS Comments are being truncated during the import. We do not have the Survey module to be able to send surveys through our instance. Is there another way to import the 3rd party NPS data to allow us to continue to utilize the Survey section on the C360 view and average multiple responses each quarter?
If not, how do you manage 3rd party NPS data and display it to CSMs through the the C360 view?
Thanks