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joe_difilippo
joe_difilippo
Contributor ⭐️⭐️⭐️⭐️
Jan 31, 2018 8:53 PM UTC
Question

Ability to create a hyperlink in Gainsight reports

Hi,

My organization is looking to utilize hyperlinks in Gainsight reports. Also in the C360, we are looking to have hyperlinks that link to Salesforce for Cases, Opportunities and Installations. It would be helpful if those could be a clickable link that would bring you directly into Salesforce instead of just static text.

    5 replies

    cameron_wright
    cameron_wright
    Gainsight Employee ⭐️⭐️
    Jan 31, 2018 9:04 PM UTC
    I agree with Joe, I can see where this would be beneficial for a lot of customers.
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    Cameron Wright - Sr. Security Engineer
      dale_parent
      dale_parent
      Helper ⭐️
      Jan 31, 2018 9:05 PM UTC
      Several of our users have also requested easy linking to SFDC Account page and other pages from Gainsight.
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        manmeet_dosanjh
        manmeet_dosanjh
        Helper ⭐️
        Jan 31, 2018 9:44 PM UTC
        +1 to this request. Would be very beneficial for CSMs to easily access the information presented in the reports. 
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          joe_difilippo
          joe_difilippoAuthor
          Contributor ⭐️⭐️⭐️⭐️
          Aug 20, 2018 7:29 PM UTC
          Any updates here?

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          jahnavi
          jahnavi
          Contributor ⭐️⭐️⭐️⭐️⭐️
          Aug 27, 2018 1:49 PM UTC
          Any SFDC objects can be clickable by adding a formula field in SFDC which would contain the link to it. 

          This is something Joe Siudzinski helped us from Gainsight
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