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Question

Ability to see the time a user takes in between two events

  • September 23, 2021
  • 4 replies
  • 67 views

Is it possible to see the average time taken for a user between two features?
 

Ideally I would be able to see the average time taken for all users in cohort X between Feature A and B and across sessions. 

4 replies

Cornelia
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  • ProdOps
  • 335 replies
  • September 24, 2021

Hello @zacdarocha, thank you for your post. Looping in our Product Manager to get back to you on this!


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  • Gainsight Employee ⭐️
  • 109 replies
  • September 24, 2021

Hi @zacdarocha,
You can set up a Funnel for suitable date range and chose the features A and B as the steps of the Funnel. This will give average time across all the users between Feature A and B.
You should be able to further filter this funnel to the one user that you want to monitor using various Users filter conditions eg: first name, last name, email etc.
Then on hover on the second step of funnel, you can see the average time between the steps/features. You can get this information in export CSV as well.
You can add more than one user in the filters section by choosing appropriate filters.
 


  • Author
  • Contributor ⭐️
  • 2 replies
  • October 11, 2021

Hey @Chandu 

 

Thanks for coming back so quickly! 

 

If we have this funnel set up is the funnel data exportable via the S3 bucket?


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  • Gainsight Employee ⭐️
  • 109 replies
  • October 18, 2021

Hi @zacdarocha 
You can only export it via the “Export CSV” option on the Funnel screen currently and is not part of the S3 buckets.


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