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darkknight
darkknight
Expert ⭐️
Apr 29, 2019 5:11 PM UTC
Question

Accessing existing tickets on support.gainsight.com

Having trouble trying to view tickets on support.gainsight.com. I click on "Check your existing requests" and the page reloads itself. Never takes me to a login or to my existing tickets. Cleared browser cache, closed out Chrome and tried again. Same.

I opened a support ticket (via chat) on it, but no resolution yet. Figured I'd post here as well.

      1 reply

      mandy_major
      mandy_major
      Gainsight Employee ⭐️⭐️
      Apr 30, 2019 5:26 PM UTC
      We are actively working with our vendor to get this resolved. They are currently investigating this with their Tier 2 teams, and have this raised as a high priority, critical issue.

      We will update this thread as soon as we have more information to share.

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