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lukedod29
Contributor ⭐️⭐️
Nov 3, 2022 2:10 PM UTC
Question

Accidental Mass Delete of all CTAs

Was using mass edit to delete at risk CTA types. Accidentally deleted all CTAs. 

 

How do you get back deleted CTAs? Is there a recycle bin etc

 

 

2 replies

matthew_lind
VIP ⭐️⭐️⭐️⭐️⭐️
Nov 3, 2022 4:28 PM UTC

Welcome to the community, @lukedod29 . Though I’m wishing your circumstances were different. Tough day, and trust me, all of us Gainsight experts have done something like this in our careers.

If you’re on NXT Edition, there is no concept of a Recycle Bin for CTAs. You likely need to consult Gainsight Support to determine if they can recover your CTAs after a deletion.

If you’re on SFDC Edition, then CTAs are a Salesforce object, and you can recover them from the Salesforce Recycle Bin.

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lukedod29
lukedod29Author
Contributor ⭐️⭐️
Nov 3, 2022 4:50 PM UTC

Appreciate that thanks @matthew_lind 

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