Hello,
For my customer, we do have an active success plan defined for one of the customer’s entitlement. But when I go to CSM Dashboard, this active success plan do not appear under “CSM: My Success Plans”
Below is the snapshot where you see the active success plan-
I expect this success plan should appear also on to CSM’s dashboard but actually it’s not as you see below and just shows “No data found” :
Can you please let me know if anything I am missing here OR any settings that prevents “defined and active entitlement success plan info” to appear on CSM’s dashboard ?