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aiken
aiken
Helper ⭐️⭐️⭐️
July 13, 2026
Solved

Activity Sync from SF: How to sync EmailMessage to GS?

  • July 13, 2026
  • 4 replies
  • 67 views

Hello,
I need to have your advice related to Salesforce integration.

In Salesforce side, I need to integrate Case related Emails from SF to GS.
But I found that some Emails are exist in Task object, but others are exist in EmailMessage object in Salesforce side.

Current Timeline Integration is able to sync Task or Event from Salesforce to GS Activity, but no way to sync EmailMessage to GS Activity same as Task?

Does anyone have this knowledge to sync EmailMessage to Gainsight?

Best answer by Yogita

Hi ​@aiken,

Currently, syncing EmailMessage to GS Activity is not supported by Out-Of-The-Box Activity Sync.
You can however, create a rule to ingest EmailMessage records to Gainsight Activity Timeline using the action as ‘Load to Timeline’.

Hope this helps!

Best,
Yogtia

4 replies

Y
Gainsight Employee ⭐️
YogitaAnswer
Gainsight Employee ⭐️
July 15, 2026

Hi ​@aiken,

Currently, syncing EmailMessage to GS Activity is not supported by Out-Of-The-Box Activity Sync.
You can however, create a rule to ingest EmailMessage records to Gainsight Activity Timeline using the action as ‘Load to Timeline’.

Hope this helps!

Best,
Yogtia

aiken
aikenAuthor
Helper ⭐️⭐️⭐️
July 15, 2026

Hi ​@Yogita , thanks for your reply.
I got understood , and yes, let me try to create a new rule by using “Load to Activities” (Is this what you mentioned , right?).
 

Y
Gainsight Employee ⭐️
Yogita
Gainsight Employee ⭐️
July 16, 2026

Hi ​@aiken,

Yes, you’re right. I was talking about ‘Load to Activities’.

Thanks,
Yogita.

    aiken
    aikenAuthor
    Helper ⭐️⭐️⭐️
    July 16, 2026

    ​@Yogita 
    I got understood it, thanks for your reply :-)

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