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keith_mattes
keith_mattes
Helper ⭐️⭐️
June 16, 2023
Question

Are Bionic Rules getting retired in July?

  • June 16, 2023
  • 23 replies
  • 468 views

Several Admins are reporting confirmation that Bionic rules will NO LONGER be available in “July” and we will be cutting over to Horizon Rules 100%

At the surface this seems terribly aggresive and ill-advised as many issues have been reported with converting rules and basic Horizon Rule functionality in parity with Bionic Rules. 

Such a change with tremendous impact to Admins globally should be well communicated and accompanied by the proper enable AND option to post-pone or delay the conversion. 

Admins are seeking some feedback/discussion around why this decision was made and with such a hasty timeline.   Please advise with urgency as this has a lot of folks VERY concerned. 

    23 replies

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    romihache
    romihache
    VIP ⭐️⭐️⭐️⭐️⭐️
    June 28, 2023

    Nothing else to add that wasn’t discussed above (maybe this one, but regarding to Admin UX rather than a bug).

    Could be nice if you can add to the support portal a dedicated option to Horizon Rules within the “I need help with” to separate from the get-go the issues of Bionic from Horizon. Just based on the experience in my Org and the chatter in Slack, most of the tickets are coming from issues with the latter, and we're avoiding submitting our own ticket if we've already seen someone with the same issue on Slack…
     

     

    Continuous improvement is better than delayed perfection
      alizee
      alizee
      VIP ⭐️⭐️⭐️⭐️⭐️
      June 28, 2023

       we're avoiding submitting our own ticket if we've already seen someone with the same issue on Slack…

      THIS.

      The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
        courtney_hauser
        Gainsight Employee ⭐️
        courtney_hauser
        Gainsight Employee ⭐️
        June 28, 2023

        I love these ideas - thank you!!! Will take them up internally to see what we can do!!! 

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