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manmeet_dosanjh
manmeet_dosanjh
Helper ⭐️
June 25, 2018
Solved

Are you able to set different Grading Schemes (Banding) for different Measures using Scorecards?

  • June 25, 2018
  • 12 replies
  • 235 views
I have created a few measures that roll up to the overall Health Score for an account. However, each health score measure requires a different grading scheme, or banding of the metrics for the score to be the most effective for our CSMs. For example, in one measure a score below 33 would Red but for another measure the score would be Red if it was below 50. 

I did not see a way to change the grading scheme without it affecting all the measures. Is this possible? If so, I would love for some assistance on this! I can use either the old Scorecard or Scorecards 2.0. 

Thanks!
    Best answer by dan_ahrens
    Thanks for providing the example. 

    I think your recommendation to have the data science team adjust the models to work with a standardized grading scheme would be best. That way, there's no confusion with your team trying to understand why a score of 40 is red with one measure but yellow with another. Keeping it standardized and simple is best.

    12 replies

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    speacher
    speacher
    Contributor ⭐️⭐️⭐️⭐️
    February 25, 2025

    ​@lisa.mirth I see your point for the activities within the scorecard timeline actvities but how does this prevent the Overall Scorecard from having conflicting results?  That’s the primary concern here.

    Serena Peacher, Business Analyst @ Inovalon
    lisa.mirth
    lisa.mirth
    Gainsight Employee ⭐️⭐️
    February 25, 2025

    hmmm… I think I misunderstood your use case. Maybe you want different internal stakeholders to see scoring based on different threshholds - that is not possible within a single scorecard configuration.

    My suggestion was based on two different scorecards that would be assigned to different accounts/relationships using different schemas for defining threshholds. (ie. Onboarding Scorecard uses Color(RYG) schema that sets Green as 90-100 and Adoption Scorecard uses Grading (A-F) that sets Green as 85-100.)

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