Hi Tal, make sure you include the CSM ID in your query and that you map that CSM ID in your participant sources. If you do so, you should then see it as an option when dynamically assigning a CTA.

Hi Spencer, appreciate your comment, but have a look at the screenshot - I am pulling both CSM ID and CSM GSID as wasn’t sure which one to pull, and mapped both, and the option still isn’t showing up… Any guess as to why? 

Thanks for taking the time to respond! :)

Hi Spencer, appreciate your comment, but have a look at the screenshot - I am pulling both CSM ID and CSM GSID as wasn’t sure which one to pull, and mapped both, and the option still isn’t showing up… Any guess as to why? 

Thanks for taking the time to respond! :)

Sure thing! Make sure that the mapping is to an “external ID” field type rather than a string. That could be the culprit.

Hi Spencer,

I tried out your suggestion because indeed it was mapped as a string rather than external ID, so I changed that, synced, but still the same result persists… Sharing a screenshot of the mapping I did.

Hi Spencer,

I tried out your suggestion because indeed it was mapped as a string rather than external ID, so I changed that, synced, but still the same result persists… Sharing a screenshot of the mapping I did.

 

@TalAmor Interesting. That should work. Are you able to make it to office hours today? They’re at 11 a.m. PT. https://community.gainsight.com/events-office-hours-8/us-admin-office-hours-thursday-session-03-26-20-11-a-m-pt-pre-session-thread-37856 

Spencer,

I’ll make sure to make it, what do I do, just post the question in the thread or what should I do?

Thanks,

Tal

Yes, just post in that thread @TalAmor 

Thanks Spencer, will do!