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Has anyone had luck createing a CTA with Journey Orchestrator and dynamically @ mentioning someone in the CTA comment?

 

I’m trying to generate a CTA for a post support survey when a low score is given and I want it assigned to the case owner, but tag their team lead in it using a token I mapped from my participant query. So I would be using @gtoken] and I’m wonering if anyone’s had success with that, or if there’s a better way to get at what I’m trying?

@bradley Thanks for posting your query here! Hope this article helps you. 

@sai_ram Thanks for the link, I realized after that this isn’t actually a current functionality. There is a related feature request here though to enable something like this: 

 

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