Hi Team,
We have a customer use case around NPS automation and would like to check feasibility for the below requirements:
1. Automated NPS survey every 6 months
Currently, Journey Orchestrator recurring schedule options are limited to Daily, Weekly, and Monthly intervals. There is no native option to directly configure a JO program to trigger automatically every 6 months.
Request: Would it be possible to support custom recurring intervals (for example every 3 months, 6 months, yearly, etc.) directly within JO Programs for survey use cases?
Customer use case:
- Send recurring NPS surveys automatically every 6 months
- Avoid manual program maintenance or workaround logic
2. Slack-based NPS distribution with response attribution
Customer preference is to send NPS surveys through Slack instead of email.
Request:
- Native Slack delivery for NPS surveys
- Automatic mapping of responses back to customer/contact records