Automatic way to push items from Zendesk into Gainsight?

​@BritneyZhou I have an idea but this won’t automatically log Zendesk tickets directly to the Timeline, there’s a middle man that’s needed.

Idea: You could use the Zendesk connector (which pulls in both user and case data from Zendesk) which loads to the User and Case objects respectively. Set up the connector to start syncing this data from Zendesk into Gainsight, and then build a rule that pulls this data from these objects and load it to the Timeline. I believe using the “Load to Activities” action means these entries will be created as automatic milestones, but it could potentially work.

Echo-ing ​@kstim ‘s point!

I’m actually working on a similar workflow to auto-log our 1:Many live attendee data to company and person activity timelines. (get the data to a custom object in Gainsight - run a rule against said custom object).

I have a template I’ve used to build this out & happy to connect/share if you’d like!