We would like the option to track emails sent by the JO to post to the timeline. I saw the other post about this was marked solved with an explanation that the design was intentional. I was going to use a workaround and use the post-to-timeline email address as a CC, however, I don’t want that address viewable to the email recipient. I also tried using the “send a copy to” feature instead of the CC, but that didn’t work as I would have expected (it create a blank draft timeline post).
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As a company that is very purposeful about what we use JO for, this would not cause Timeline noise for us. CSMs are always asking to see copies of emails that were sent to their customers on their behalf, and we are trying to get them to live/operate in Gainsight as much as possible. It would save them clicks to another location to view the email contents if they were just posted to the timeline.
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