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cynthiam
Contributor ⭐️⭐️⭐️
August 13, 2021
Question

BCC on journey orchestrator or allow JO emails to post to timeline

  • August 13, 2021
  • 4 replies
  • 300 views

We would like the option to track emails sent by the JO to post to the timeline.  I saw the other post about this was marked solved with an explanation that the design was intentional.  I was going to use a workaround and use the post-to-timeline email address as a CC, however, I don’t want that address viewable to the email recipient.  I also tried using the “send a copy to” feature instead of the CC, but that didn’t work as I would have expected (it create a blank draft timeline post).  

    4 replies

    sai_ram
    sai_ram
    Expert ⭐️⭐️
    August 16, 2021

    @cynthiam thank you for sharing this here. I will get back to you on this. 

    matthew_lind
    matthew_lind
    VIP ⭐️⭐️⭐️⭐️⭐️
    August 16, 2021

    @cynthiam I would be cautious about adding all Journey Orchestrator automation to Timeline. That can lead to what’s perceived as a lot of noise in the Timeline, and make the signal your CSMs seek hard to easily identify when scanning the Timeline.

    Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
      N
      Nalin
      Contributor ⭐️⭐️⭐️
      August 30, 2021

      @cynthiam  : I agree with @matthew_lind  adding all JO Automation to Timeline would be too much. However if you want to track it, there is an option in JO program to log the emails to Salesforce (if you map the user id in the JO Program). You can log these to SF and then if really need can get them in Gainsight as well.

        kmleasure
        kmleasure
        Contributor ⭐️⭐️
        November 17, 2021

        As a company that is very purposeful about what we use JO for, this would not cause Timeline noise for us. CSMs are always asking to see copies of emails that were sent to their customers on their behalf, and we are trying to get them to live/operate in Gainsight as much as possible. It would save them clicks to another location to view the email contents if they were just posted to the timeline. 

         

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