Hi Gainsight community! My name is Ricky, and I’m a Sr. CSM at SAP LeanIX based in Boston. 

Considering AI is helping CS leaders reclaim their time, I wonder what strategies or best practices have you used to drive adoption of a Customer Success Plan across the CS org with AI and without? 

How do you ensure consistent engagement with the plan, especially when there are varying levels of buy-in from different teams or regions?

Thanks,

#ReimaginingSuccessPlanValueWithAI