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Calculated Field in Conditional Wait Step

  • September 20, 2023
  • 9 replies
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Im trying to populate a calculated field to show a specific link in which a recipient clicked within an email and then trigger a CTA off that.  I created the calculated field in the Conditional Wait step but Im not sure where I need to map it to the recipient.  

9 replies

heather_hansen
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  • September 21, 2023

@egerber Can you share how you have the calculated field and conditional wait set up?  That will inform how you’d configure the rest.  :)


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  • September 21, 2023

Hey @heather_hansen   I have a CSV that pulls in the users to the inital Participant Config, including to field, from fields. This is working fine. then in the same Participant Config, I have a calculated field that pulls from the Email Raw Events object “Speed Link “with the URL I want to capture from the first button (link tracking enabled) in the Email Template.  

 

I guess my main 2 questions are where do I map that calculated field on to the participant to use in the conditional wait…...or am I setting it up totally wrong.


heather_hansen
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  • September 21, 2023

@egerber At the very top of the conditional wait, there’s a +Event, and you can chose Link Clicked there, and then, specify the URL.  Usually, I use that instead of doing a calculated field.  Does that help?

 

 

 


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  • September 21, 2023

Hmm I dont see that, are you in simple or advanced orchestration?

 

 


heather_hansen
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  • September 21, 2023

@egerber Advanced.  Are you using an Email Program or one of the Survey programs?  Maybe that’s why?


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  • September 21, 2023

Email Chain.


heather_hansen
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  • September 21, 2023

@egerber it should be right up above that +condition box. You may need to have Support take a look.


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  • September 22, 2023

Hey Heather!  Following up here, I talked with our Tech Support and OFCOURSE I open up Conditional Wait and its now there…...so hopefully I can get it all done through the JO.  Thanks for your help!!


heather_hansen
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  • September 22, 2023

@egerber Isn’t that always the way?  :). Glad you were able to get it figured out!  Happy to help whenever you have questions.