We would like to trigger a CSAT survey program based on a set of criteria. I'm not seeing any Actions related to program.... Thoughts?
Solved
Can you use rules to trigger a program?
Best answer by karl_rumelhart
JO Programs can be configured with a bionic query. So there should be no need to put your criteria in a rule...you have just as much power in Journey Orchestrator itself. Look in the follwing doc under Query Builder
https://support.gainsight.com/Journey_Orchestrator_and_Email/Programs/Adding_Participants_to_a_Program
https://support.gainsight.com/Journey_Orchestrator_and_Email/Programs/Adding_Participants_to_a_Program
+4JO Programs can be configured with a bionic query. So there should be no need to put your criteria in a rule...you have just as much power in Journey Orchestrator itself. Look in the follwing doc under Query Builder
https://support.gainsight.com/Journey_Orchestrator_and_Email/Programs/Adding_Participants_to_a_Program
https://support.gainsight.com/Journey_Orchestrator_and_Email/Programs/Adding_Participants_to_a_Program
+5One caveat - Rules can be run more than once per day on a schedule but Query Builder in Programs can only sync once per day.
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