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Manoel
Contributor ⭐️⭐️⭐️
December 5, 2023
Solved

Cockpit widget and Gainsight home showing different values.

  • December 5, 2023
  • 2 replies
  • 78 views

Hi, folks!

One of my CSM’s Home Page shows more open and overdue CTAs than he actually has on his cockpit.

I tried checking the filters and went to the Home configuration but still couldn’t figure it out.

Any insights? Thanks in advance!


 

 

Best answer by heather_hansen

@Manoel Unfortunately, Home filters for the CTAs look at the role on the company and not the CTA owner, so the CSM is seeing all the CTAs associated with the company in the Summary and not just those owned by that person. It’s outlined a bit here if you want to give it an upvote.

 

2 replies

heather_hansen
heather_hansenAnswer
VIP ⭐️⭐️⭐️⭐️⭐️
December 5, 2023

@Manoel Unfortunately, Home filters for the CTAs look at the role on the company and not the CTA owner, so the CSM is seeing all the CTAs associated with the company in the Summary and not just those owned by that person. It’s outlined a bit here if you want to give it an upvote.

 

    heather_hansen
    heather_hansen
    VIP ⭐️⭐️⭐️⭐️⭐️
    November 19, 2024

    ​@vvadas this one too.  :)

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