+2Hi All,
We recently implemented CS to go along with our Community implementation.
Is anyone using a community score as part of their Scorecard in CS?
If so, how are you thinking about this? I would love to know how other have thought about it and implemented it as well.
Any thoughts are greatly appreciated.
Anthony
+13We are not at present as a lot of our community members are:
These are things to consider before going ahead as perhaps, Community only anecdotally influences what the health score measures, and correlation should happen elsewhere.
If you can’t consistently match all your users, I’d refrain.
+7It’s the opposite for us -- we’re working through an integration of CC with our existing CS environment, and I’m looking to eventually build out a CC scorecard, and will be looking into how best to integrate that CC health score into a customer’s overall health.
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
