Hi All,
We recently implemented CS to go along with our Community implementation.
Is anyone using a community score as part of their Scorecard in CS?
If so, how are you thinking about this? I would love to know how other have thought about it and implemented it as well.
Any thoughts are greatly appreciated.
Anthony
We are not at present as a lot of our community members are:
These are things to consider before going ahead as perhaps, Community only anecdotally influences what the health score measures, and correlation should happen elsewhere.
If you can’t consistently match all your users, I’d refrain.
It’s the opposite for us -- we’re working through an integration of CC with our existing CS environment, and I’m looking to eventually build out a CC scorecard, and will be looking into how best to integrate that CC health score into a customer’s overall health.
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