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Question

CoPilot Roadmap

  • June 24, 2025
  • 8 replies
  • 107 views

Hi all,

 

we’ve been using CoPilot and the potential we see it’s huge, what is the roadmap? Meaning when are we going to be able to query on multiple objects (not only Company & Timeline)?

Thank you!

8 replies

shantan_reddy
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  • Gainsight Employee ⭐️
  • July 24, 2025

@stefanoboni 

At the end of August, we’re planning to ship the following enhancements:

  • Query Scorecard, cockpit, and success plan data
  • Key definitions to help admins instruct copilot on common usecases
  • Copilot in C360


Copilot querying all standard objects in Gainsight will also launch as Beta with a small set of customers.

 

Hope this helps - Sorry about the late reply.

 

Regards,

Shantan


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  • Helper ⭐️⭐️
  • July 24, 2025

This sounds incredible ​@shantan_reddy! Any chance that usage tracking for Copilot is coming as well?


shantan_reddy
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  • Gainsight Employee ⭐️
  • July 25, 2025

@Veronica.Moore We currently do not have plans to expose usage in the near term. That said, your CSM might be able to get you the info periodically if you let them know.

Regards,

Shantan 


Carol_Keyes
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  • Helper ⭐️
  • August 8, 2025

I am excited to hear the upcoming enhancements but of course there always seems to be ‘more’ that would be nice to have. Will it also reference the R360 level, can we have a similar summary to Cheat Sheet but at a book of business level, also any way to anticipate what a CSM or leader may need. Like requesting a weekly summary of XX accounts to be emailed to a set list of contacts. 


  • Helper ⭐️
  • August 8, 2025

Are there any plans to allow users to pin certain conversations in co-pilot that they use frequently? 


ahamburg9
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  • Helper ⭐️⭐️
  • August 12, 2025

@stefanoboni 

At the end of August, we’re planning to ship the following enhancements:

  • Query Scorecard, cockpit, and success plan data
  • Key definitions to help admins instruct copilot on common usecases
  • Copilot in C360


Copilot querying all standard objects in Gainsight will also launch as Beta with a small set of customers.

 

Hope this helps - Sorry about the late reply.

 

Regards,

Shantan

Happy to Beta all standard options! We need this for relationships!


Carol_Keyes
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  • Helper ⭐️
  • August 14, 2025

This is huge! Can’t wait for these releases and the future Beta offerings. 


bradley
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  • Expert ⭐️
  • August 15, 2025

Is the development for co-pilot, both in features and release timing, going to be the same for the AI Slack agent as well?