My team has a Playbook named Kickoff Call. We need it to be triggered by the following items. Trigger when account is not assigned to CSM, then becomes assigned to a CSM Trigger when account is reassigned from one CSM to another DO NOT duplicate an existing open CTA of the same type. Reassign the existing CTA if it exists

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Question

CREATE A CTA TO TRIGGER PLAYBOOK

My team has a Playbook named Kickoff Call. We need it to be triggered by the following items.

Trigger when account is not assigned to CSM, then becomes assigned to a CSM
Trigger when account is reassigned from one CSM to another
DO NOT duplicate an existing open CTA of the same type. Reassign the existing CTA if it exists