CS-CC integration with Relationshiops

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I’m looking into the integration of Gainsight CS and CC. Going through the eLearning on Gainsight University which consistently speaks about linking Community Users to Company Persons and Companies. Are they also being linked to Relationship Persons and Relationships?

AngelaBrownAnswer

Gainsight Employee ⭐️

Hi @Jef Vanlaer- great question! Community Users are linked to Company and Company Person by way of the CC+CS integration but this association is not made to Relationship or Relationship Person. Manual intervention/logic can be applied via Rules Engine and custom objects if needed to support your Community Users to Relationship/Relationship Person model. Thanks!

AngelaBrownAnswer

Gainsight Employee ⭐️

Hi @Jef Vanlaer- great question! Community Users are linked to Company and Company Person by way of the CC+CS integration but this association is not made to Relationship or Relationship Person. Manual intervention/logic can be applied via Rules Engine and custom objects if needed to support your Community Users to Relationship/Relationship Person model. Thanks!

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Jef VanlaerAuthor

Helper ⭐️⭐️⭐️

Thanks @AngelaBrown . I’ll create a feature idea then 😀

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