If a participant was accidentally removed (manually Knocked off) from a CSAT Survey, can they be reinstated?
Question
CSAT Survey question
+9Unfortunately, I think the blanket respose is no, once they are knocked off, they are dropped from the journey.
But, the same participant can re-enter again depending on the combination of the Uniqueness Criteria Fields, Audience Re-Entry criteria, and advanced criteria; for example:
If your unique criteria is the Case Number, and you have nothing set up in the Audience Re-Entry and Advanced criteria, same participant (email) can enter the program again when a new Case enters the program.
Hope this helps
+9Paging two JO gurus for a quick sanity check on this ^
+13
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