Hello GS Community,
Currently we have some concerns where GS automated emails are going out to customers while a CSM is on PTO. We still want the communications to go out, but potentially from a different person. For example, if the CSM is taking PTO for a few days, maybe a week, we don’t necessarily want to change the CSM on the account, but rather have the communication come from the manager of that CSM. Is it possible to set something like this up through Journey Orchestrator?
Best answer by gunjanm
We also use a Temp CSM field for extended leave coverage and take advantage of that when it is filled out for scenarios like this.
+13
+1Hello
Some kind of toggle that the end user can enable when they go out of office would be really great. Almost like a CSM hub where they can toggle this and maybe add their own personal notes, etc.
+13We also use a Temp CSM field for extended leave coverage and take advantage of that when it is filled out for scenarios like this.
We are also looking for an out of office feature so when a user tags another user in a comment they are notified that the user they have mentioned is out of office.
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