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CTA Action Failed : Attempt to de-reference a null object

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CTA Action Failed : Attempt to de-reference a null object

6 years ago
April 16, 2018
2 replies
39 views

kate_green
Helper ⭐️⭐️
262 replies

I'm receiving the failure reason "

Attempt to

de-reference a null object" for a CTA rule. The rule is built off of the Opportunity SFDC object.

The only other examples of this I can find was for an action of setting score: https://community.gainsight.com/gainsight/topics/-attempt-to-de-reference-a-null-object-rule-error

rules

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hitesh_sharma
Gainsight Employee ⭐️
213 replies
6 years ago
April 16, 2018

Hi Kate,

Is this rule created for the first now or was it working earlier & started failing now?

I would suggest raising a support ticket for the same so as this gets addressed soon.

Regards,

Hitesh

1 person likes this

aditya_marla

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kate_green
Author
Helper ⭐️⭐️
262 replies
6 years ago
April 16, 2018

I'm pretty sure it never worked but it's hard to tell because it was created before my time. Thanks - I'll ask support.

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