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angela_domenichelli
Contributor ⭐️⭐️⭐️⭐️⭐️
April 2, 2018
Solved

CTA File attachment size limit

  • April 2, 2018
  • 4 replies
  • 104 views
A CSM wants to know if there are any limits to the files (size or number) that can be attached to a CTA.
Best answer by dan_ahrens
Good clarification, Denise.

Files attached to Timeline entries have a 25mb limit (total upload must not exceed 25mb, so either one file that is 25mb in size or multiple files that add up to 25mb total).

Files attached to CTAs using the feature linked above have a 2GB limit per file. 

Although I can't imagine what kind of file would be uploaded that would be anywhere near that size! 🙂

4 replies

dan_ahrens
Expert ⭐️⭐️⭐️
April 2, 2018
VP of Customer Success at Forcepoint
angela_domenichelli
Contributor ⭐️⭐️⭐️⭐️⭐️
April 2, 2018
Thank you for responding, Dan!  Is that per attachment or per CTA?
Angela Domenichelli (She/Her/Hers)
dstokowski
Gainsight Employee ⭐️⭐️
April 2, 2018
Are you attaching in timeline or within the CTA post?  
dan_ahrens
Expert ⭐️⭐️⭐️
April 2, 2018
Good clarification, Denise.

Files attached to Timeline entries have a 25mb limit (total upload must not exceed 25mb, so either one file that is 25mb in size or multiple files that add up to 25mb total).

Files attached to CTAs using the feature linked above have a 2GB limit per file. 

Although I can't imagine what kind of file would be uploaded that would be anywhere near that size! 🙂
VP of Customer Success at Forcepoint