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baraica
Contributor ⭐️⭐️⭐️
Nov 1, 2024 3:51 PM UTC
Question

Customers Engagement KPI in CS Dashboard

We recently integrated CC into CS and we built a dashboard to see the data simultaneously. I wanted to ask if anyone knows what this number is- Customers Engagement?

Appreciate all the insight! 

1 reply

dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
Nov 1, 2024 4:44 PM UTC

Not sure exactly what that number is, but I’ve been taking the CC courses recently (we’re spinning up a migration to CC right now), and the analytics course in the “Management and Moderation” learning path might be useful! https://education.gainsight.com/app/customer-communities

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Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member