We recently integrated CC into CS and we built a dashboard to see the data simultaneously. I wanted to ask if anyone knows what this number is- Customers Engagement?
Appreciate all the insight!
Question
Customers Engagement KPI in CS Dashboard
+7Not sure exactly what that number is, but I’ve been taking the CC courses recently (we’re spinning up a migration to CC right now), and the analytics course in the “Management and Moderation” learning path might be useful! https://education.gainsight.com/app/customer-communities
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