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tony_tao
tony_tao
Contributor ⭐️⭐️⭐️⭐️⭐️
June 10, 2019
Solved

Cyberduck S3 Connector problems?

  • June 10, 2019
  • 2 replies
  • 766 views
Does anyone else get this error in trying to connect S3 to Cyberduck and know how to connect properly?

I've been able to connect previously but more recently i get this error. It happens on and off. I've restarted my computer, internet etc..



    Best answer by pele
    Hey @tony_tao– don't know if you found a solution for this or not, but I got some help from GS support and thought posting the workaround might help some other peeps should they also run into this...

    From this page where you might normally click "Open Connection" and enter your bucket details, click the "+" symbol in the bottom-left corner instead.



    That wil bring you to the page pictured below, where you can:

    1. Select "Amazon S3" from the top drop-down
    2. Enter your Access Key ID
    3. Under path, where you might normally copy/paste the entire line from "Bucket Access Path:" in your Gainsight instance (s3://...) just copy everything after the first forward-slash (including the second, forward-slash).
    4. This might then prompt you to enter your Security Token. For me, it didn't. So I just closed this window, and then tried to open the newly bookmarked connection (Picture above). After entering the security token, all was back to normal and I could see what was in out s3 bucket again– such a relief!



    Hope this helps!

    2 replies

    hardik_mota
    hardik_mota
    Helper ⭐️
    August 28, 2019
    Hi team ,

    Do we have alternative or any steps to overcome this remedy? We have one for customer who had noticed this issue from last couple of months.

    Best,

    Hardik

    Hardik
      pele
      peleAnswer
      Helper ⭐️⭐️⭐️
      September 5, 2019
      Hey @tony_tao– don't know if you found a solution for this or not, but I got some help from GS support and thought posting the workaround might help some other peeps should they also run into this...

      From this page where you might normally click "Open Connection" and enter your bucket details, click the "+" symbol in the bottom-left corner instead.



      That wil bring you to the page pictured below, where you can:

      1. Select "Amazon S3" from the top drop-down
      2. Enter your Access Key ID
      3. Under path, where you might normally copy/paste the entire line from "Bucket Access Path:" in your Gainsight instance (s3://...) just copy everything after the first forward-slash (including the second, forward-slash).
      4. This might then prompt you to enter your Security Token. For me, it didn't. So I just closed this window, and then tried to open the newly bookmarked connection (Picture above). After entering the security token, all was back to normal and I could see what was in out s3 bucket again– such a relief!



      Hope this helps!

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