This morning (about 2 hours ago), I sent a Simple JO Program email with the ‘Log to Timeline’ box checked. We are seeing analytics for the program but we have yet to see a Timeline Activity posted….is there a delay to expect for the ‘Log to Timeline’ capability?
Solved
Delay for JO Email Log to Timeline?
+4Best answer by Psingh08
Hi
+6Hi
+11Gainsight team:
Why, oh why, isn’t that in the documentation? I want my hour back researching, troubleshooting, and interacting with support.
Hey there
I’m curious about this too (I know it’s been 2 years :) )
If the log to timeline is active, does this also prevents to show Analytics in the JO quickly, and the full JO log?
I have a JO that ran an hour ago, but the logs are only saying successful sync then nothing. I’ve no idea if the emails went out and it’s quite time sensitive
Hi
Log to Timeline should not affect AO Analytics. If you’re seeing more than a few minutes delay then, please raise a Support Ticket with details of this issue.
Thanks,
Yogita
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