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zdsiegert
zdsiegert
Helper ⭐️
April 19, 2023
Solved

Delay for JO Email Log to Timeline?

  • April 19, 2023
  • 4 replies
  • 170 views

This morning (about 2 hours ago), I sent a Simple JO Program email with the ‘Log to Timeline’ box checked.  We are seeing analytics for the program but we have yet to see a Timeline Activity posted….is there a delay to expect for the ‘Log to Timeline’ capability? 

    Best answer by Psingh08

    Hi @zdsiegert We conduct the sync to timeline in batches every 4 hours. So, if they were sent two hours ago, it might very well be the usual delay between batch runs that sync the email to the timeline.
     

    4 replies

    Psingh08
    Gainsight Employee ⭐️
    Psingh08Answer
    Gainsight Employee ⭐️
    April 24, 2023

    Hi @zdsiegert We conduct the sync to timeline in batches every 4 hours. So, if they were sent two hours ago, it might very well be the usual delay between batch runs that sync the email to the timeline.
     

      matthew_lind
      matthew_lind
      VIP ⭐️⭐️⭐️⭐️⭐️
      October 26, 2023

      Gainsight team:

      Why, oh why, isn’t that in the documentation? I want my hour back researching, troubleshooting, and interacting with support.

      Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
        alexandrugh
        alexandrugh
        Contributor ⭐️
        April 28, 2026

        Hey there

        I’m curious about this too (I know it’s been 2 years :) )

        If the log to timeline is active, does this also prevents to show Analytics in the JO quickly, and the full JO log?

        I have a JO that ran an hour ago, but the logs are only saying successful sync then nothing. I’ve no idea if the emails went out and it’s quite time sensitive

        C
        CC Admin
        Helper ⭐️
        April 29, 2026

        Hi ​@alexandrugh ,

        Log to Timeline should not affect AO Analytics. If you’re seeing more than a few minutes delay then, please raise a Support Ticket with details of this issue.

        Thanks,
        Yogita

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