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Delay for JO Email Log to Timeline?

  • April 19, 2023
  • 2 replies
  • 97 views

zdsiegert
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This morning (about 2 hours ago), I sent a Simple JO Program email with the ‘Log to Timeline’ box checked.  We are seeing analytics for the program but we have yet to see a Timeline Activity posted….is there a delay to expect for the ‘Log to Timeline’ capability? 

Best answer by Psingh08

Hi @zdsiegert We conduct the sync to timeline in batches every 4 hours. So, if they were sent two hours ago, it might very well be the usual delay between batch runs that sync the email to the timeline.
 

2 replies

Psingh08
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  • Gainsight Employee ⭐️
  • Answer
  • April 24, 2023

Hi @zdsiegert We conduct the sync to timeline in batches every 4 hours. So, if they were sent two hours ago, it might very well be the usual delay between batch runs that sync the email to the timeline.
 


matthew_lind
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • October 26, 2023

Gainsight team:

Why, oh why, isn’t that in the documentation? I want my hour back researching, troubleshooting, and interacting with support.