desk.com integration

Forum|Forum|10 years ago
December 3, 2015
4 replies
86 views

Does anyone have experience setting up a desk.com integration to pull support ticket information into gainsight? My understanding is that the desk data needs to be integrated into Salesforce, and then from Salesforce to Gainsight. Any insights are greatly appreciated. Thanks!

data management

jan_bauer

Contributor ⭐️⭐️

Candace, you are correct. The easiest way to proceed is to install the Desk to Salesforce.com integration. https://support.desk.com/customer/en/portal/articles/749107-integrate-desk-com-with-salesforce-com Once that integration is in place, any Desk.com object that has either a Lookup or Master-Detail relationship to the Account will be accessible via the Gainsight Rules Engine.