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candace_jones
candace_jones
Contributor ⭐️⭐️
Dec 3, 2015 6:02 AM UTC
Question

desk.com integration

Does anyone have experience setting up a desk.com integration to pull support ticket information into gainsight? My understanding is that the desk data needs to be integrated into Salesforce, and then from Salesforce to Gainsight. Any insights are greatly appreciated. Thanks!

    4 replies

    jan_bauer
    jan_bauer
    Contributor ⭐️⭐️
    Dec 3, 2015 2:27 PM UTC
    Candace, you are correct.  The easiest way to proceed is to install the Desk to Salesforce.com integration.  https://support.desk.com/customer/en/portal/articles/749107-integrate-desk-com-with-salesforce-com  Once that integration is in place, any Desk.com object that has either a Lookup or Master-Detail relationship to the Account will be accessible via the Gainsight Rules Engine.
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      candace_jones
      candace_jonesAuthor
      Contributor ⭐️⭐️
      Dec 3, 2015 6:41 PM UTC
      Thank you. We'll look into getting this setup. Appreciate the quick reply!
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      candace_jones
      candace_jonesAuthor
      Contributor ⭐️⭐️
      Jun 17, 2016 1:32 AM UTC
      Hi there! Should we plan to do the "light integration" or the full "Desk Connect" integration?
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      smorrisgainsightcom
      smorrisgainsightcom
      Helper ⭐️⭐️⭐️
      Jun 22, 2016 7:49 PM UTC
      Based on some research, the light integration seems to be sufficient. 
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