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Does Gainsight have click to call abilities? If so what Dialer is integrated?

  • December 19, 2016
  • 3 replies
  • 76 views

daniel_harrison_8dcfe4
Ability to click a contact and have it call the contact. 

Best answer by manu_mittal

Hi Daniel,

We can leverage the telephony service you might have enabled in Salesforce already. There are obviously a lot of service providers out there, so some testing and validation would be needed to ensure everything works as expected. You can find more details in this article.

Thanks,
Manu
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3 replies

manu_mittal
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  • Gainsight Employee ⭐️
  • 639 replies
  • Answer
  • December 19, 2016
Hi Daniel,

We can leverage the telephony service you might have enabled in Salesforce already. There are obviously a lot of service providers out there, so some testing and validation would be needed to ensure everything works as expected. You can find more details in this article.

Thanks,
Manu

daniel_harrison_8dcfe4
Thank you

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  • Contributor ⭐️⭐️
  • 8 replies
  • November 14, 2021

Our company would like this feature, but we do not use Salesforce, but only Gainsight. I understand this feature is not available in Gainsight if you do not use Salesforce but hoping it could be. 


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