Dropdown field not working in Program Email

Forum|Forum|7 years ago
March 11, 2019
5 replies
115 views

Hi Team,

I have a use case where in one of the customer is trying to use a dropdown field as a token in the Program email and when testing this, it is giving the GSID and not the Original value.

Is it in our road map where we can get the Original value when a dropdown field is used?

journey orchestrator

Best answer by nitisha_rathi

Hi,

This issue was fixed some time back. Please let me know if you are still facing the issue.

shiv_kumar_katiyar

Gainsight Employee ⭐️⭐️

One more customer requested this.

A

ana_g

Helper ⭐️

We need this for our Slack integration as the workaround Case Expression to convert to string only allows for 10 cases :(

Anastassia Goidina

cnichols

Helper ⭐️

Hi Team - the above would be super helpful to resolve for us as well.

I’ll built a case expression to work around this for the time being though.

phani_kumar

Gainsight Employee ⭐️⭐️

Hi Team,

I have a use case where in one of the customer is trying to use a dropdown field as a token in the Program email and when testing this, it is giving the GSID and not the Original value.

Is it in our road map where we can get the Original value when a dropdown field is used?

+1.

We do have a workaround, but each time creating the Case Expressions is one more extra task for the admins.