Skip to main content
varun
varun
Contributor ⭐️
Mar 11, 2019 6:38 PM UTC
Solved

Dropdown field not working in Program Email

Hi Team,

I have a use case where in one of the customer is trying to use a dropdown field as a token in the Program email and when testing this, it is giving the GSID and not the Original value.

Is it in our road map where we can get the Original value when a dropdown field is used?

    nitisha_rathi
    nitisha_rathiAnswer
    Expert ⭐️⭐️
    Dec 4, 2020 10:24 AM UTC

    Hi,

    This issue was fixed some time back. Please let me know if you are still facing the issue.

    View in thread

    5 replies

    shiv_kumar_katiyar
    shiv_kumar_katiyar
    Gainsight Employee ⭐️⭐️
    Jul 29, 2019 9:15 PM UTC
    One more customer requested this.

    Translate
    ana_g
    Helper ⭐️
    Mar 6, 2020 1:16 AM UTC

    We need this for our Slack integration as the workaround Case Expression to convert to string only allows for 10 cases :(

    Translate
    Anastassia Goidina
    cnichols
    cnichols
    Helper ⭐️
    Oct 30, 2020 7:33 PM UTC

    Hi Team - the above would be super helpful to resolve for us as well. 

    I’ll built a case expression to work around this for the time being though. 

     

     

    Translate
    phani_kumar
    phani_kumar
    Gainsight Employee ⭐️⭐️
    Nov 4, 2020 7:31 AM UTC

    Hi Team,

    I have a use case where in one of the customer is trying to use a dropdown field as a token in the Program email and when testing this, it is giving the GSID and not the Original value.

    Is it in our road map where we can get the Original value when a dropdown field is used?
     

    +1.

    We do have a workaround, but each time creating the Case Expressions is one more extra task for the admins.

    Translate
      nitisha_rathi
      nitisha_rathiAnswer
      Expert ⭐️⭐️
      Dec 4, 2020 10:24 AM UTC

      Hi,

      This issue was fixed some time back. Please let me know if you are still facing the issue.

      Translate
        Terms & ConditionsAccessibility statement