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ben
ben
Helper ⭐️⭐️⭐️
Sep 5, 2017 2:48 PM UTC
Question

Edit formatting of inline survey question

I am setting up my first AO with an inline survey question. Seems pretty easy, although I do have one knit-picky thing: the question is not being displayed in the same formatting I have setup in my email template. Furthermore, I am not seeing a way to change that. Not a huge thing, but the change in formatting mid-email is somewhat distracting.

Any ideas folks?

Thanks!

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    lila_meyer
    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    Feb 26, 2018 11:05 PM UTC
    Leanne, I forked your comment into a new post, because it sounds like a unique problem with the NPS in-line question template.
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    Lila Krutel, Dir. Global Education Services
    amanda.caldwell
    amanda.caldwell
    Contributor ⭐️⭐️⭐️⭐️
    Feb 22, 2023 2:22 PM UTC

    hi, i know this is an old thread but i’m running into issues w/ inline question formatting

     

    The verbiage in my question and its answers are not customizable. Would be great to be able to make them bigger to stand out. Plus, the text should be the same as configured in the email template.

     

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      sarahmiracle
      sarahmiracle
      VIP ⭐️⭐️⭐️⭐️⭐️
      Jul 14, 2023 9:51 PM UTC

      Agreed….this solves “Solved” but it certainly is not (to my knowledge). I’m hitting a similar issue myself and came to Community to see if it was possible to customize the look of the inline survey question.

      @anirbandutta flagging so we can get the status of this changed, thank you!

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      Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member
        OdinKnutsen
        OdinKnutsen
        Contributor ⭐️
        Sep 15, 2023 11:09 AM UTC

        Looking at the NPS names we would very much like to be able to change some of the names. From our point of view “extremely likely” is not a good measurement and would like to see it editable. 

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        Odin Knutsen - CS Operations Manager
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